Sun Country Airlines is an international airline providing flights to various locations around the world. They are well-known for their over-the-top services at an affordable price. Their post-booking services are also well-appreciated. If you have booked a flight with Sun Country and are unable to fly anymore for some reason, you can cancel the booking and request a refund from the airline. In this article, you will learn everything that you need to know before you cancel a flight and apply for a refund.
Sun Country Airlines Refund Overview
Steps to request a refund from Sun Country Airlines:
- Visit the official website of Sun Country Airlines.
- Locate the ?Manage Trip? option on the homepage.
- Input the last name of the passenger along with the booking reference code.
- Tap on the ?Manage My Trip? and you will be redirected to the booking page.
- Select the canceled ticket, and the refund option will appear.
- Select the option and proceed with the on-screen instructions.
- Explain the reason for canceling the ticket and attach the relevant files.
- Submit the form and leave the page.
The airline will review your request, and the refund will be processed to the original payment method.
Will Sun Country refund my money?
Yes, the passengers have the right to a refund in case of flight cancellation. But it is possible that Flight cancellation charges may also be levied, and the excess money will be refunded to the account of the passenger. Thus, the passengers should carefully read the policy of Sun Country in relation to the refund of the amount of money paid in case they cancel the reservation and demand a refund from the airline. Read below to know more:
- The passengers will receive a full refund if they cancel a refundable ticket.
- Non-refundable tickets are subject to a cancellation charge. Once the cancellation is deducted from the ticket price, the remaining amount will be transferred to the passenger?s account.
- Sun Country Airlines is not liable to provide a refund to passengers if they miss the flight.
- Sun Country handles the refund queries itself. So, even if you have booked a ticket from a third party, you must reach their agent to inquire about the refund.
- When the scheduled time of a flight is delayed by three hours or more, the passenger reserves the right to cancel the reservation and get a full refund.
- When booking online, you may find that the refund can take 7-9 working days, depending on whether you are eligible.
- The money returned will be returned to the first mode of payment.
Can I apply for a refund over the phone?
Yes, in case you cannot comprehend the process of refund in the online mode, you can contact the agent of. Just over the phone call their online agent, and they will place a refund application request on your behalf. But when a refund is requested by calling, it may be subject to a service fee. To claim a refund by telephone, you should do as follows:
- Dial 651-905-2737 and connect your call.
- Select the preferred language and follow the IVR.
- Press 4 to make a booking.
- Press 5 to cancel your booking.
- Press 6 to inquire about your baggage.
- Press 7 to request a refund from Sun Country Airlines.
- Wait until a person from the associated department joins you over the phone.
- Share your booking details with the agent and locate your booking.
- Ask the agent to apply for a refund and provide the required details.
- If you have canceled the booking for a special reason, please notify the agent.
- The agent will apply for a refund on your behalf and share the confirmation email with you.
How long do I have to wait to get a refund from Sun Country Airlines?
In Sun Country Airlines, cancellations will not result in the refund of money immediately after cancellation. It is possible that the processing of the refunds may vary depending on the payment mode that is selected by the passengers when making the booking. In a bid to grasp this, read the following points:
- Online Payment: In case a passenger has done an online payment or used the cards in completion of the payment, the credit shall appear in the account of the passenger within 7-9 business days.
- Offline Payment: When a passenger has paid the fare through cash or cheque, the processing time to get the refund money is between 20 and 25 working days.
Conclusion
In order to get Sun Country Airlines to pay you back your money, cancel your ticket, and then file through their provided options on their webpage under the heading of Manage Trip. Refunds can be subject to cancellation charges, and the time of processing is usually 7-9 business days for online payments and 20-25 days for offline payments. Assistance on the phone is also possible, whereby passengers may be charged some fees. Read their refund policy to get the best of it.
